Notice: This document is a general template for a small business website. Titan Pumps SA should have it reviewed and approved by a qualified legal advisor before relying on it for compliance purposes.
1. Introduction
Titan Pumps SA (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store, and protect personal information when you use our website titanpumps.co.za (or the domain where this site is hosted), contact us, or interact with our services.
By using our website, you acknowledge this policy. If you do not agree, please do not use the site or contact us only by other means you consider appropriate.
2. Data controller
The responsible party for processing personal information in connection with this website is:
Titan Pumps SA (L.C. Lister & Son cc)
1 Tennyson Ave, Industrial Sites, Orkney, North West, South Africa
Email: titanpumps@telkomsa.net
3. Information we may collect
- Contact and enquiry data: name, company, email address, phone number, and the content of messages you send via our contact form, email, phone, or WhatsApp.
- Technical data: browser type, general location (country/region), pages viewed, and time spent, typically collected via cookies and similar technologies (see below).
- Correspondence: records needed to respond to enquiries, provide quotes, or deliver services.
We do not intentionally collect special personal information (e.g. health data) via this website.
4. Cookies & similar technologies
Cookies are small files stored on your device. We use them where necessary for the site to function, and—depending on your consent—for analytics or preferences.
| Type | Purpose |
|---|---|
| Strictly necessary | Required for basic operation (for example remembering cookie consent, security-related functions, or load balancing where applicable). |
| Functional | Optional features such as saved preferences, where implemented. |
| Analytics / performance | Understanding how visitors use the site (for example page views). These may be disabled if you choose “Essential only” in our cookie banner, unless they are strictly necessary. |
Embedded content (such as maps, the Facebook page feed on our home page, or videos from third-party providers) may set their own cookies; those providers have separate privacy policies.
You can control cookies through your browser settings. Blocking all cookies may affect how the site works.
5. How we use your information
We use personal information to:
- Respond to enquiries, quotes, and support requests;
- Provide, improve, and secure our website and services;
- Comply with legal obligations;
- Protect our legitimate interests (for example preventing fraud or misuse), where permitted by law.
6. Sharing & third parties
We do not sell your personal information. We may share data with service providers who assist us (for example hosting, email delivery, or analytics), subject to appropriate safeguards. Some providers may be located outside South Africa; where required, we take steps consistent with applicable law.
7. Security & retention
We implement reasonable technical and organisational measures to protect personal information. No online transmission is completely secure; we encourage you to use secure channels when sending sensitive information.
We retain information only as long as needed for the purposes above, unless a longer period is required by law.
8. Your rights
Under the Protection of Personal Information Act (POPIA) (and other applicable laws), you may have the right to request access to, correction of, or deletion of your personal information, to object to certain processing, and to lodge a complaint with the Information Regulator (South Africa).
To exercise these rights, contact us using the details in section 2. We may need to verify your identity before responding.
9. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes constitutes acceptance of the updated policy, except where the law requires additional steps.
10. Contact
For privacy-related questions or requests: titanpumps@telkomsa.net or use the details on our Contact page.